FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard delivery takes 7–15 business days internationally. Once your order ships, you'll receive a tracking number by email.

Do you offer free shipping?

Yes! We offer free shipping on orders over $35.

Can I track my order?

Absolutely. You'll receive a tracking link via email once your order has been dispatched. You can also check your order status from your account page.

My order hasn't arrived — what do I do?

If your order is past the expected delivery window, please contact us at hridaandevburman@gmail.com with your order number and we'll investigate immediately.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for items that are unused, in original condition, and in original packaging. Please see our full Refund Policy for details.

My item arrived damaged. What now?

We're so sorry to hear that. Please email us with a photo of the damage and your order number within 48 hours of receiving the item. We'll send a replacement or issue a full refund — no questions asked.

Products

Are your products good quality?

Every product in our store is handpicked and quality-checked by our team. We only list items we'd be proud to own ourselves.

How do I choose the right size for shoes?

Each shoe product page includes a size guide. We recommend measuring your foot length in centimetres and comparing to the chart. When in doubt, size up.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other local payment methods available at checkout.

Is checkout secure?

Yes — our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms.